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Supervisor, Customer Service Sales Support

Irvine, California

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Overview

At Sysco, we're building long-lasting customer relationships through our top-quality products and services, innovative technology solutions and extraordinary sales colleagues. Here, you’ll leverage our comprehensive, industry-leading training with your outgoing nature, creativity, strategic thinking and commitment to excellence to set your customers up for success. This allows your customers to grow their business—and you to grow your career.

  • Full time
  • Travel: 0
  • $55,200.00 - $82,800.00

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Supervisor, Customer Service Sales Support

Newport Southern California

Job ID R221718 Date posted 10/03/2025

Employment Type Full time

Company name US1074 Newport Meat Southern California, Inc.

Compensation $55,200.00 - $82,800.00

Compensation Range The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.

Job Profile Summary The Customer Service Supervisor is responsible for the performance, training, and supervision of the Customer Service Department within the region. Responsible for ensuring department objectives are completed efficiently and accurately. Supervises sales support and account support functions within the department to ensure the highest level of customer satisfaction through various customer service activities. Other areas of responsibility will involve direct communication with external customers, internal colleagues, and other distribution partners coordinating sales and service activities and overall customer service details.

Description

JOB SUMMARY

The Customer Service Supervisor is responsible for the performance, training, and supervision of the Customer Service Department. Responsible for ensuring department objectives are completed efficiently and accurately. Supervises sales support and account support functions within the department to ensure the highest level of customer satisfaction through various customer service activities.

Other areas of responsibility will involve direct communication with external customers, internal colleagues, and other distribution partners coordinating sales and service activities and overall customer service details.

FULL TIME ONSITE IN IRVINE CALIFORNIA

RESPONSIBILITIES

Training and Supervision:

  • Accurate onboarding of new employees for the Customer Service Department.

  • Ensure team completes training programs to enhance team skills and productivity.

  • Supervise daily operations and provide leadership and guidance to the team.

Implementation of Department Objectives:

  • Ensure team’s achievement of goals and strategies to improve departmental performance.

  • Monitor progress to ensure alignment with organizational priorities and objectives.

Sales and Account Support Supervision:

  • Work closely with employees to complete sales support and account-related activities within the department.

  • Facilitate seamless coordination between sales and service teams for optimal results.

Customer Satisfaction:

  • Implement and maintain processes to provide exceptional customer service.

  • Address customer concerns, ensuring prompt and satisfactory resolution.

Communication and Coordination:

  • Collaborate with external customers, internal colleagues, and distribution partners to optimize customer service activities.

  • Coordinate sales and service functions, ensuring smooth execution of department initiatives.

  • Communicate with Sales Management to address potential issues proactively and Identify sales opportunities to maximize sales penetration.

Performance Monitoring and Improvement:

  • Monitor and analyze Customer Service effectiveness reports (daily, weekly, and monthly) through performance reviews and continuous feedback

  • Identify areas for improvement to develop, implement, and maintain procedures to enhance efficiency and service quality.

  • Promote department goals and objectives through strategic planning and supervisory oversight.

  • Manage the CMP process effectively.

Problem-Solving:

Could be required to make critical decisions independently, including:

  • Weekly scheduling

  • Hiring decisions (interviewing candidates)

  • Providing direct coaching and feedback

  • Implement policies and decisions made by managers

EDUCATION

High school diploma or equivalent, Bachelor’s degree in Business, Business Administration, Management, Sales, Marketing, Hospitality or Culinary Arts preferred.

EXPERIENCE

2 years of sales support and account management experience or 5 years of relevant industry w/sales management.

1 year managing associates

SKILLS

Multitasking and Project Coordination: Ability to effectively supervise multiple projects and workstreams simultaneously.

Customer Service Expertise:

Familiarity with customer service activities and processes.

Proficiency in supervising interdepartmental and cross-departmental communications to ensure smooth operations.

Solid understanding of distribution warehouse operations and logistics.

Technical Proficiency:

Technologically adept, with experience using various tools and resources to enhance efficiency.

Working knowledge of Microsoft Office Suite (Word, Excel, Outlook) is a plus.

Communication Excellence:

Exceptional verbal and written communication skills, with a demonstrated ability to present information clearly and effectively.

Proven ability to address and satisfy customer and colleague needs.

Bilingual proficiency in English and Spanish is highly desirable.

Leadership and Team Supervision:

Ability to motivate, mentor, and supervise staff effectively.

Experience in leading individuals, including training, development, and disciplinary actions.

Strong decision-making skills to foster team success and handle department dynamics.

Customer-Centric Focus:

In-depth understanding of customer needs and a commitment to delivering exceptional service.

Strong ability to resolve customer issues with professionalism and empathy.

Exceptional organizational skills to prioritize and execute tasks efficiently.

Adept at handling crisis situations with professionalism and composure.

Time Management and Adaptability:

Proven ability to prioritize tasks and manage competing responsibilities effectively.

Resilience in adjusting to evolving customer and organizational needs while staying calm under pressure.

Overview Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

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Success Profile

We’re looking for a Sales team member who possesses the following traits.

  • Ambitious
  • Proactive
  • Results Driven
  • Achiever
  • Self Starter
  • Trustworthy

What Fuels Sysco

Every day around the planet, the people of Sysco work together to connect the world, innovate with purpose and care for one another. As the leading global foodservice distributor, we’re paving the way for a healthier today and a more sustainable future.

Career Path

There are many ways to grow your career with Sysco. Here is an example.

  • Sales Consultant
  • District Sales Manager
  • Local Sales Director
  • Region VP Sales

Benefits

  • Competitive base salary, bonus, plus promotional incentive opportunities

  • Car allowance (mileage reimbursement for candidates in CA) and cell phone provided

  • Career pathing opportunities for both entry level, and experienced individuals

  • Specialized sales training

  • Monthly and annual sales rewards and recognition

  • 401(k) with automatic matching

  • Employee Stock Purchase Plan

  • Comprehensive healthcare benefits

View All of Our Available Opportunities

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