Product Owner, Salesforce Services - Corporate - US
Sysco Corporate
APPLY NOWEmployment Type Full time
Company name US6469 Sysco Payroll, Division of Sysco Resources Services, LLCCompensation Range The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors
Job Profile Summary Delivers value to Business and BT stakeholders through the planning, execution, and delivery of high-quality design and implementations by leading and mentoring an agile product team. This role is instrumental in transforming service areas by leveraging Salesforce expertise, automation, AI-driven capabilities, and intelligent workflows to improve efficiency, scalability, and customer experience. The Product Owner will develop and lead a team focused on Salesforce Service Cloud and emerging technologies, ensuring the right mix of skills and deliverables to meet evolving business needs. This role oversees and takes accountability for the team’s actions, providing day-to-day hands-on direction and strategic guidance. The Product Owner will also engage directly with business stakeholders to ensure the delivery of a high-quality, robust, and scalable product on a regular basis.
Description
Summary
Delivers value to Business and BT stakeholders through the planning, execution, and delivery of high-quality design and implementations by leading and mentoring an agile product team. This role is instrumental in transforming service areas by leveraging Salesforce expertise, automation, AI-driven capabilities, and intelligent workflows to improve efficiency, scalability, and customer experience.
The Product Owner will develop and lead a team focused on Salesforce Service Cloud and emerging technologies, ensuring the right mix of skills and deliverables to meet evolving business needs. This role oversees and takes accountability for the team’s actions, providing day-to-day hands-on direction and strategic guidance. The Product Owner will also engage directly with business stakeholders to ensure the delivery of a high-quality, robust, and scalable product on a regular basis.
Responsibilities
Owns the development and delivery of a software product in line with business needs
Owns and drives key business relationships for the product
Researches and analyzes industry trends and benchmarking information as they apply to product
Creates & maintains an executable backlog of product requirements
Understands, defines, and communicates prioritization of product requirements with a mind toward business value and tradeoffs
Ensure user stories and acceptance criteria are clearly defined and aligned with business requirements and sprint goals.
Adapt quickly to evolving requirements, shifting priorities, and emerging technologies to maintain momentum and deliver continuous value.
Participates actively in daily stand-ups, sprint planning meetings, sprint reviews and retrospectives to drive team alignment on product vision and value delivery
Weighs business risks, issues, & impediments being experienced by the product team & actively assists with issue resolution
Inspects product progress throughout the sprint and is empowered to make critical decisions and accept work completed by the team
Supports product team members as they engage with stakeholders, build a backlog, and deliver work
Maintains an analytical perspective during a crisis and supports crisis resolution.
Holds self and others accountable for measurable high-quality, timely, and cost-effective results.
Owns people management responsibilities for team of analysts and software engineers.
Take ownership of product delivery and team performance, ensuring alignment with business goals and stakeholder expectations.
Track KPIs and user feedback to continuously improve platform performance and customer satisfaction.
Ensures team level decisions align with priorities and strategic agenda for project/product.
Leverages budget and other financial information to support staffing and business planning efforts.
Identifies risks and their potential outcomes and proposes possible solutions to meet business objectives.
Fosters an inclusive workplace where diversity and individual differences are valued.
Participate in process analysis to determine areas of improvement using Lean and Agile methodologies.
Presents results and/or demos with appropriate complexity for different audiences.
Mandatory Experience
Bachelor's degree or equivalent
5-8 years experience as a Product Owner, Product Manager or Business Analyst with 3+ years of experience in an agile environment
Strong understanding of Scrum, Lean, XP, Kanban and other agile development frameworks
Proven experience managing design and delivery of low-to-medium complexity products
Deep functional and technical knowledge of Salesforce Service Cloud, with proven experience delivering scalable solutions
Preferred Experience:
Salesforce certifications (e.g., Salesforce Administrator, Service Cloud Consultant).
Experience with third-party tools and integrations (e.g., CTI, telephony, knowledge bases, other cloud technologies).
Familiarity with JIRA, Confluence, or other product management tools.
Prior experience in a contact center, customer support, or CRM-heavy organization.
Competencies
Strong product management skills with deep understanding of product vision and overall product lifecycle
Demonstrated leadership and people management skills and ability to make decisions and set clear priorities
Proven ability to recognize value and manage investments to maximize value delivered
Strong stakeholder management and negotiation skills
Overview Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.
AFFIRMATIVE ACTION STATEMENT Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.
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Sysco Supports the Military
We are better as a country because of your service and Sysco is better as a company because of our veteran colleagues. We recognize the commitment and loyalty individuals who served in the military bring to their roles, and Sysco is proud to build meaningful programs and partnerships for an inclusive workforce. Our senior leadership team, Military Recruitment Manager, and Veterans Resource Group stand ready for you to join our table of opportunities at Sysco.
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Sysco Careers and Benefits
Explore the diverse career opportunities and comprehensive benefits package offered by Sysco, a leading foodservice distribution company.
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Inclusion
Our Colleague Resource Groups (CRGs) create a strong sense of belonging and connection for Sysco employees around the globe. Together, we help recognize culturally significant occasions and create a safe space and sense of community for colleagues from often underrepresented backgrounds. At Sysco, we celebrate what makes YOU uniquely you.
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