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Customer Service

City of Industry, California

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Overview

At Sysco, we're building long-lasting customer relationships through our top-quality products and services, innovative technology solutions and extraordinary sales colleagues. Here, you’ll leverage our comprehensive, industry-leading training with your outgoing nature, creativity, strategic thinking and commitment to excellence to set your customers up for success. This allows your customers to grow their business—and you to grow your career.

  • Full time
  • Travel: 0
  • $19.38 - $29.09

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Customer Service

Freshpoint Southern California

Job ID R218496 Date posted 09/16/2025

Employment Type Full time

Company name US1113 FreshPoint Southern California, Inc.

Compensation $19.38 - $29.09

Compensation Range The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.

Job Profile Summary Responsible for promoting and selling the organization's products and services, via telephone or internet, to existing and/or potential customers. Activities include: • Responding to customer-initiated calls to activate a service, request a product/service change, schedule installation or repair, or resolve a product/service or billing issue • Selling targeted products/services as part of the customer-initiated interaction • Initiating calls to potential customers from a list of provided leads including existing customers targeted for cross/up-sell, prior customers and/or potential new customers • Remote account management activities, such as contract renewals, price negotiations, etc.

Description

JOB SUMMARY

Under general supervision, maintain and increase market share by satisfying existing and new customer needs and meeting management/department objectives. Coordinate customer service with all departments within organization.  Develop a close working relationship with customers, and all coordinating departments.

RESPONSIBILITIES

  • Identify customer and department needs and satisfy them effectively.
  • Maintain and develop assigned customer base.
  • Working knowledge of all products and categories to drive penetration of existing accounts.
  • Cross-train and foster solid working relationships within department and with other departments.
  • Input orders into computer system.
  • Via telephone and other media, sell all major product categories through the presentation of new products, services, ideas, uses, and applications to meet all established sales and profit objectives.
  • Responsible for creating and maintaining necessary company and customer files.
  • Responsible for managing daily tasks and reports related to order processing, shipments, deliveries, customer needs, and others as assigned. 
  • Support company sales and gross profit projections and goals as needed.
  • Adhere to operational procedures.
  • Attend meetings as scheduled.
  • Work with sales team.
  • Advance education and knowledge of products, company, and industry through assigned and self-directed internal courses, meetings, and other resources.   
  • Attends department sales meetings, as scheduled, and participates in other activities as requested.
  • Working different days, hours and overtime may be needed occasionally. 
  • Adhere to all applicable GMP (Good Manufacturing Practice), personal hygiene, and SQF (Safe Quality Food) policies and procedures
  • Perform other duties as required.

Education

  • High school diploma or general education degree (GED)

Experience and Professional Skills

  • One (1) year minimum experience in sales and/or customer service position preferred.
  • Specialty food, specialty business, and/or culinary experience preferred.
  • Working knowledge of MS Office (Word, Excel, and Outlook).
  • Strong numeric and alpha-numeric data entry skills.
  • Proven ability to communicate effectively in a positive manner both verbally and in writing.
  • Attention to detail, accuracy, effectiveness, and efficiency.

QUALIFICATIONS

  • Pursues knowledge, education, training, and development opportunities.
  • Shares expertise with others.
  • Customer service to internal and external customers. 
  • Solicits internal and external customer feedback to improve service and processes.
  • Responds to requests for service and assistance.
  • Maintains confidentiality.
  • Participates in meetings, presentations, and demonstrations.
  • Ability to read, comprehend, and analyze written information including, but not limited to general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Communicates clearly and effectively through written, spoken, and other media.
  • Attention to detail, accuracy, effectiveness, and efficiency in all activities and actions.
  • Contributes to building a positive team spirit.
  • Follows policies and procedures.
  • Supports the organization's goals and values.
  • Uses time efficiently, prioritizes and plans work activities.
  • Treats others with respect and consideration regardless of their status or position.
  • Adheres to safety and security procedures.
  • Reliable and timely attendance.
  • Follows instructions and management direction.
  • Strong communication and interpersonal skills.
  • Knowledge of sales techniques, marketing principles, products, company, industry, and other related areas. 
  • Ability to effectively present information and respond to questions in one-on-one and small group situations with associates, managers, representatives, and others. 
  • Ability to perform required mathematical tasks related to money, profitability, weight, measurement, volume, distance, and other related areas. 
  • Ability to assess situations and problem solve with and/or without direction and instruction. 

PHYSICAL REQUIREMENTS

  • The physical demands described here are representative of those required by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

  • Sit for extended periods.
  • Perform repetitive movement and use of fingers, hands, wrists, and arms to type, handle, feel, and reach.
  • Talk
  • Hear

Occasionally required to:

  • Stoop, kneel, crouch, and/or crawl.
  • Lift and/or move up to 25 pounds.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The work environment is moderately loud.

#LI-MS1

Overview Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

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Success Profile

We’re looking for a Sales team member who possesses the following traits.

  • Ambitious
  • Proactive
  • Results Driven
  • Achiever
  • Self Starter
  • Trustworthy

What Fuels Sysco

Every day around the planet, the people of Sysco work together to connect the world, innovate with purpose and care for one another. As the leading global foodservice distributor, we’re paving the way for a healthier today and a more sustainable future.

Career Path

There are many ways to grow your career with Sysco. Here is an example.

  • Sales Consultant
  • District Sales Manager
  • Local Sales Director
  • Region VP Sales

Benefits

  • Competitive base salary, bonus, plus promotional incentive opportunities

  • Car allowance (mileage reimbursement for candidates in CA) and cell phone provided

  • Career pathing opportunities for both entry level, and experienced individuals

  • Specialized sales training

  • Monthly and annual sales rewards and recognition

  • 401(k) with automatic matching

  • Employee Stock Purchase Plan

  • Comprehensive healthcare benefits

View All of Our Available Opportunities

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