Employment Type Full time

Company name US1166 FreshPoint Charlotte, Division of FreshPoint North Carolina, Inc.

Compensation Range The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

Job Profile Summary This is a sales support position responsible for providing direct support to all sales colleagues and customers. As a Customer Service Representative, the goal is to assist and help resolve all customer needs as quickly and accurately as possible. This colleague plays a vital role in supporting customer needs and fostering strong relationships with clients. This position involves assisting customers with inquiries, resolving concerns, and providing tailored product or service recommendations specific to the specialty sales sector.

Description

JOB SUMMARY

This is a sales support position responsible for providing direct support to all sales colleagues and customers. As a Customer Service Representative, the goal is to assist and help resolve all customer needs as quickly and accurately as possible. This colleague plays a vital role in supporting customer needs and fostering strong relationships with clients. This position involves assisting customers with inquiries, resolving concerns, and providing tailored product or service recommendations specific to the specialty sales sector.

RESPONSIBILITIES

As the first point of contact, the Customer Service Representative is responsible for delivering exceptional service while maintaining professionalism and ensuring client satisfaction. This role requires effective communication, problem-solving abilities, and a keen understanding of customer needs. The representative collaborates closely with sales teams, departments, and distribution partners to coordinate processes and maximize sales opportunities.

• Handles simple requests and administrative job duties of the department such as key pick-up requests, transportation and routing regarding delivery questions, processes will-call orders, provide customers with invoice copies, processes credit requests, maintains call list, order edit reports and supports new customer onboarding.

• Answers general incoming phone calls, answer concerns and needs by communicating regularly with all customers, interdepartmental staff and sales colleagues.

• Develops a comprehensive understanding of the organization’s products and services and utilizes this knowledge  to support customer needs.

• Participates in ongoing training and development opportunities to build customer service skills and enhance performance.

• Embraces training and development opportunities to build skills and enhance performance.

• Stays adaptable in a dynamic, customer-focused environment to meet changing demands.

• Performs other duties as directed by management.

EDUCATION

High school diploma or equivalent.

EXPERIENCE

1 year prior outside foodservice sales coordination or customer support experience

Preferred: Previous call center experience

SKILLS

Strong verbal and written communication skills and the ability to present information clearly and professionally.

Able to work in a fast pace environment

Problem solving proficiency: Resourcefulness in finding solutions and managing challenges

Attention to detail and ability to manage multiple tasks simultaneously.

Resilience in handling changing priorities or unexpected situations

Ability to sit and work at a PC for extended periods

Basic computer skills, including proficiency in common office applications.

Proactive in contributing to personal growth and organizational success.

Overview Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

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