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On-Site Information Technology Support Specialist I

Edward Don & Company - Woodridge, IL

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Job ID R209416 Date posted 07/29/2025

Employment Type Full time

Company name US0670 DON

Compensation $22.00 - $24.00

Compensation Range The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.

Job Profile Summary Troubleshoots and resolves assigned hardware and software problems and updates and closes help desk tickets while documenting cause and corrective action taken to resolve issues. Also configure hardware and software conforming to Edward Don & Company configuration requirements, research various sources (vendor data, previous help desk ticket solutions, reference manuals, and internet searches) to identify and implement corrective actions and communicates and escalates issues to associates in a timely manner.

Description

Qualifications:

Education

  • Typically requires a Bachelor's degree

  • Preferred: Associate degree in computer science, Information Technology, or a related field

Experience

  • Two to four years of relevant experience

  • A+ certification

Alternatively:

  • Associate degree with 1+ years of applicable experience, OR

  • High School Diploma or GED with 3+ years of related helpdesk experience

​Preferred Requirements:

  • Experience with Windows 10 and 11 operating systems

  • Proficient in installing and configuring printers, creating shortcuts, and updating software

  • Experience with Active Directory environments and Office 365 preferred.

  • Knowledge of workstation imaging processes.

  • Working knowledge of TCP/IP, DNS, DHCP, and network infrastructure.

  • Ability to resolve technical issues remotely and work independently

Essential Duties and Responsibilities

  • Independently install, configure, and troubleshoot software and hardware.

  • Resolve help desk trouble tickets in a timely and professional manner.

  • Maintain accurate ticket documentation detailing root cause and corrective actions taken.

  • Prioritize and multitask service requests and projects efficiently.

  • Escalate unresolved issues to appropriate technical teams.

  • Create standard operating procedures and internal technical documentation.

  • Resolve complex help desk support issues.

  • Communicate effectively with team and supervisor; provide regular status updates.

  • Maintain accurate inventory of IT assets using internal tracking systems.

  • Oversee and coordinate work of subcontractors on assigned projects.

  • May serve as Project Lead for medium to large-scale desktop or hardware rollouts.

  • Provide guidance and mentorship to junior helpdesk staff.

  • Maintain shared knowledge base/documentation (knowledge tree).

  • Perform additional duties as assigned

#LI-EJ1

Overview Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

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