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Credit and Collections Representative

Edward Don & Company - Woodridge, IL

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Job ID R208667 Date posted 07/25/2025

Employment Type Full time

Company name US0670 DON

Compensation $22.50

Compensation Range The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.

Job Profile Summary SUMMARY Collect accounts receivable and credit review orders prior to shipment for a designated portfolio of accounts in accordance with established policies, practices, and procedures in a manner that will contribute to the profit of the company.

Description

Required:

  • High school degree and a minimum of 1 year credit and collection experience with a manufacturer, distributor or wholesaler extending commercial credit (business to business)
  • Intermediate Word and Excel skills, exposure to automated A/R software, and excellent verbal and written communication skills
  • Strong interpersonal and negotiation skills and analytical and detail orientation

Preferred:

  • SAP experience
  • Associate Degree
  • Credit experience in distribution or manufacturing environment
  • NACM Credit courses 

Essential Duties:

  • Closely monitor customer receivable aging. Take corrective action as needed
  • Identify delinquent accounts based on their terms of sale and credit limits. Place delinquent accounts on credit hold following standard operating procedure.  
  • Contact sales reps to enlist their assistance on past due accounts. 
  • Inform sales reps of significant changes in customer situations in a timely and professional manner and notify them of accounts going on credit hold or being placed for collection in accordance with standard operating procedures. 
  • Maintain documentation on all collection activities, including detailed information in the on-line computer notes screen  
  • Obtain approval of supervisor before accepting payment plans or partial settlements and or before placing accounts for collection with agencies or attorneys.  
  • Review orders prior to ship, either approving or holding following standard operating procedures.  
  • Issues credit memos requests for reasons other than merchandise returns (include price, tax, freight, damage, and gratuity credits)  
  • Reconcile and resolve out of balance conditions such as on account payments, short payments, over payments, unexplained deductions, duplicate deductions, and any other balance over 90 days old.   
  • Handle requests for documentation per credit processes in place and conduct all necessary research as a follow up to calls within one business day.  
  • Maintain good customer relationships and superior customer service to both internal and external customers.   
  • Prepare monthly reports for management on status of accounts receivable, and other reports as required.  
  • Carry out special projects/assignments as may be delegated from time to time by supervisor 
  • Perform other duties as assigned

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Overview Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

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