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Operations & Process Support Specialist

Maitland, FL

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Job ID R207652 Date posted 07/21/2025

Employment Type Full time

Company name US6469 Sysco Payroll, Division of Sysco Resources Services, LLC

Compensation Range The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

Job Profile Summary The Operations & Process Support Specialist supports two major transition projects within the FreshPoint Business Unit, focusing on intercompany claims processing and pricing automation. This role ensures seamless integration between FreshPoint and Sysco by bridging business operations and technical processes. The specialist will manage cross-functional stakeholders, drive process improvements, and sustain operational readiness post-transition.

Description

Job Summary

The Operations & Process Support Specialist supports two major transition projects within the FreshPoint Business Unit, focusing on intercompany claims processing and pricing automation. This role ensures seamless integration between FreshPoint and Sysco by bridging business operations and technical processes. The specialist will manage cross-functional stakeholders, drive process improvements, and sustain operational readiness post-transition.

Duties and Responsibilities

Primary Responsibility

  •  Manages intercompany claims processes, acting as liaison between business stakeholders and centralized claims team.
  • Supports pricing automation by translating business needs into technical requirements and resolving data mismatches.
  • Generates and distribute reports on claims, KPIs, and open balances. Maintain SOPs and dashboards.
  •   Acts as primary contact for operational escalations and coordinate resolution across departments.
  •  Leads process improvement initiatives and support change management efforts.
  •  Facilitates stakeholder meetings and ensure alignment on decisions and feedback.
  • Supports onboarding of new sites into centralized claims process.
  •  Maintains cadence calendars and track adoption metrics post-transition.
  • Acts as the owner for all reporting needs in relation to the projects

Qualifications

Education Required

  • Bachelor’s degree in Business, Supply Chain, or related field

Experience Required

  • 3+ years in operations, supply chain, or business process management, preferably in food distribution or retail.

Experience Preferred

Experience in project transitions or post-go-live support.

Technical Skills and Abilities

  • Proficiency in Excel (pivot tables, lookups, formulas)
  • Experience with SmartSheet, PowerBI, AS400, ProducePro
  • Familiarity with Alteryx or willingness to learn
  • Strong communication and coordination skills
  • Analytical and detail-oriented mindset


Language Requirements
English
Physical Demands
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

Decision Making Authority

Decisions to be made independently without direction or supervision:
Prioritizing tasks, resolving minor operational issues, preparing reports.
Decisions made with review/approval of other individuals/leadership:
Process changes, escalations, stakeholder alignment decisions.

Overview Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

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