Skip to main content

PLEASE NOTE: Sysco does not charge a fee at any stage of the recruitment process. Any requests for the payment of fees should be refused and reported to local law enforcement for appropriate action.

Job Search

Explore Remote Jobs

Business Analyst - ITSM Platforms

Sysco Corporate

APPLY NOW
Job ID R208898 Date posted 07/29/2025

Employment Type Full time

Company name US6469 Sysco Payroll, Division of Sysco Resources Services, LLC

Compensation Range The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

Job Profile Summary Collaborates with Product Owners, Business Partners, and Cross-Functional Teams to deliver high-quality technology solutions that meet business needs. This role focuses on gathering and documenting functional requirements, supporting integration mapping, testing, and training activities within IT Service Management Platforms. Partner with and influence developers, stakeholders, system architects and various subject matter experts to determine priorities. Operate as a highly skilled individual contributor with some technical oversight on a single product or subject matter area, while maintaining awareness of the broader system.

Description

Scope:

Collaborates with Product Owners, Business Partners, and Cross-Functional Teams to deliver high-quality technology solutions that meet business needs. This role focuses on gathering and documenting functional requirements, supporting integration mapping, testing, and training activities within IT Service Management Platforms. Partner with and influence developers, stakeholders, system architects and various subject matter experts to determine priorities.  Operate as a highly skilled individual contributor with some technical oversight on a single product or subject matter area, while maintaining awareness of the broader system. 

Essential Functions:

  • Translate business requirements into functional and technical specifications for development teams.

  • Ensure optimization and validation initiatives are implemented, tracked and reviewed postproduction. Test business processes and recommend improvements.

  • Present results and product demos tailored to various business and technical audiences.

  • Analyze existing platform capabilities and identify areas for improvement to enhance user experience and operational efficiency

  • Serve as Subject Matter Expert (SME) for IT Service Management Platforms.

  • Other duties as assigned.

Minimum Qualifications

  • Bachelor’s degree computer science or related field.

  • 3-5 years’ experience with gathering and documenting business/functional requirements - must have a strong technical aptitude with an ability to understand technical requirements.

  • Strong communication skills, both written and verbal, with the ability to articulate complex technical concepts to non-technical stakeholders.

  • Familiarity with agile frameworks (Scrum, Kanban, Lean).

Preferred Qualifications

  • Software configuration or application development experience is a plus.

  • Strong background in IT Service Management platforms/tools.

  • 3 yrs Expereince in ServiceNow

Overview Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

APPLY NOW
View All of Our Available Opportunities

You have not recently viewed any jobs.

You have not saved any jobs.

Hungry for New Opportunities?
Join our Talent Community for fresh updates.

Join the Sysco Talent Community!

Let’s stay in touch — be the first to hear about fresh career opportunities! Select a job category and location from the list of options, then click “Add” to create your job alert.

Interested InSelect a job category from the list of options. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.

By signing up, I acknowledge that I have read Sysco's privacy notice (opens in new window) and that I wish to receive email and SMS communications. I understand that I can opt out of receiving email and SMS communications at any time.

Already A Member