Employment Type Full time
Company name US1570 FreshPoint Oahu, Ltd. (FreshPoint Hawaii, LLC)Compensation $75000
Compensation Range The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.
Job Profile Summary Position Purpose: The Customer Service Manager is responsible for the hiring, training and supervision of the Customer Service Department. Responsible for developing, implementing, and maintaining department objectives. Manages sales support and account support functions within the department to ensure the highest level of customer satisfaction through various customer service activities. Primary Responsibilities: •Develops and promotes department’s goals and objectives through the management of planning and supervising activities •Develop, implement, and maintain department procedures. Analyze and identify changes to increase department efficiency and improved service •Monitor and analyze CS effectiveness reports (daily, weekly, and monthly) to enhance department efficiency •Responsible for overall order entry process – review flow accuracy, ensure cut off times are adhered to, communicate with Sales Management regarding potential issues •Communicate sales opportunities to the Sales team in order to maximize sales penetration •Hire hold team accountable, training, write schedules, manage CMP process and conduct 30,60,90-day reviews. Education: •High School Diploma or equivalent Experience: •3 years or more of customer service or call center experience Skills: •Good communication skills •Proved ability to communicate effectively to satisfy the customers’ needs. •Experience managing individuals, motivating, training and disciplining a staff. •Good computer skills - Working knowledge of MS Office (Word, Excel, Outlook) a plus. •Bilingual English/Spanish a plus •Ability to handle multiple tasks. •Strong organizational skills and ability to handle crisis situations effectively. •Good Operational knowledge of a distribution warehouse environment.
Description
Position Purpose:
The Customer Service Manager is responsible for the hiring, training and supervision of the Customer Service Department. Responsible for developing, implementing, and maintaining department objectives. Manages sales support and account support functions within the department to ensure the highest level of customer satisfaction through various customer service activities.
Primary Responsibilities:
- Develops and promotes department’s goals and objectives through the management of planning and supervising activities
- Develop, implement, and maintain department procedures. Analyze and identify changes to increase department efficiency and improved service
- Monitor and analyze CS effectiveness reports (daily, weekly, and monthly) to enhance department efficiency
- Responsible for overall order entry process – review flow accuracy, ensure cut off times are adhered to, communicate with Sales Management regarding potential issues
- Communicate sales opportunities to the Sales team in order to maximize sales penetration
- Hire hold team accountable, training, write schedules, manage CMP process and conduct 30,60,90-day reviews.
Education:
- High School Diploma or equivalent
Experience:
- 3 years or more of customer service or call center experience
Skills:
- Good communication skills
- Proved ability to communicate effectively to satisfy the customers’ needs.
- Experience managing individuals, motivating, training and disciplining a staff.
- Good computer skills - Working knowledge of MS Office (Word, Excel, Outlook) a plus.
- Bilingual English/Spanish a plus
- Ability to handle multiple tasks.
- Strong organizational skills and ability to handle crisis situations effectively.
- Good Operational knowledge of a distribution warehouse environment.
Overview Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.
AFFIRMATIVE ACTION STATEMENT Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.
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