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Customer Service Manager - SYGMA - US

Harrisburg, Dauphin County, PA

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Job ID R204953 Date posted 06/26/2025

Employment Type Full time

Company name US3063 Sygma Pennsylvania (The Sygma Network, Inc)

Compensation Range The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

Job Profile Summary Responsible for the management or provision of technical and/or non-technical customer service. Activities include: • In-person customer service, such as in-store greeting, customer service desk operations, in-store product returns, auto dealership customer service, etc. • Remote/virtual customer service via phone, email, online chat, or text • Technical or specialized virtual support, such as escalated customer issue support, post-sales product support, field service dispatching, etc. • Providing pre- and post-sales support, including quotations, sales order processing, etc. • Customer service and support within a banking branch, including and business general banking services

Description

JOB SUMMARY

Directs and coordinates the Customer Service activities to assure customer satisfaction. Supervise all office administrative duties.

RESPONSIBILITIES

  • Responsible for recruiting, training and development of office personnel

  • Coordinates planning and assignment of work for the most effective use of personnel

  • Ensures prompt and efficient processing of customer orders and correspondence

  • Ensures that the administrative cycle (customer service, benefits, and payroll) is completed in a thorough, accurate and timely manner

  • Processes, prints, reviews, and files all daily reports

  • Is thoroughly familiar with and maintains current information on product information, particularly promotional items, low inventory and out of stock situations, substitutions, new items, vendor and quality issues, forced shipments and conversion and test items

  • communicates well with purchasing, Customer Service Representative (CSRs), customers, and center management in order to stay abreast of product issues and to ensure the timely dissemination of this information to all concerned.

  • Keeps expenses within plan. Keeps accurate files on all aspects of the budget

  • Plans ahead and works within guidelines

  • Informs other departments of customer complaints or problems. Follows up on resolving these problems, ensuring customer satisfaction

  • Ensures all new hire processing, employee changes, and payroll is complete and accurate for the department

  • Provides administrative assistance to the General Manager

  • Other duties as assigned by Management

  • Periodically attend customer franchisee meetings

QUALIFICATIONS

Education
a/GED, plus 4 – 8 years of customer service/supervisory experience is required. Prefer a 4-year degree

Experience

4 years customer service/supervisory experience

Physical Demands

  • Work is primarily sedentary in nature

  • Most of the day is spent communicating with customers and employees; therefore must be able to verbally communicate clearly

  • The key entry comprises approximately 1/3 of the day


Mental/Visual Demands
You must be able to read text that is close and at a distance with or without correction. In addition, you must be able to perform a manual tasks, hear, sit, reach, lift, bend and interact with others.

Working Conditions
Most of the day is spent in an office environment

Equipment Operated
General office equipment including but not limited to a calculator, copier, facsimile machine, CRT, PC computer and printer

Overview Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

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