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Customer Service Representative (Receptionist)

Concord Foods Inc South California

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Job ID R210779 Date posted 07/28/2025

Employment Type Full time

Company name US1985 Greco Concord South California (Concord Foods, Inc.)

Compensation $17.60 - $26.35

Compensation Range The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.

Job Profile Summary Responsible for the management or provision of technical and/or non-technical customer service. Activities include: • In-person customer service, such as in-store greeting, customer service desk operations, in-store product returns, auto dealership customer service, etc. • Remote/virtual customer service via phone, email, online chat, or text • Technical or specialized virtual support, such as escalated customer issue support, post-sales product support, field service dispatching, etc. • Providing pre- and post-sales support, including quotations, sales order processing, etc. • Customer service and support within a banking branch, including and business general banking services

Description

JOB SUMMARY
This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible. This position will also perform receptionist duties.

This position requires working (2) Saturday’s a month and on those weeks one day off during the week.

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RESPONSIBILITIES

  • Answer all incoming concerns/needs from all customers

  • This position will also perform receptionist duties

  • Key pick-up request, Handle transportation/routing on delivery questions

  • Process will-call orders

  • Provide customers with invoice copies

  • Process credits

  • Maintaining Call list

  • Monitor orders before the cut-off

  • Communicate regularly with the AE (account executives) and customers

  • Manage the same-day deliveries for OPCO (operating company)

  • Perform other duties as directed by Supervisor

QUALIFICATIONS
Education

  • High school diploma or equivalent


Experience

  • 1 year prior outside foodservice sales coordination or customer support experience

  • Preferred: Previous call center experience


Professional Skills

  • Strong telephone communication skills

  • Able to work in a fast pace environment

  • Ability to sit and work at a PC for extended periods

  • Proficient in MS Office

#LI-DF1

Overview Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

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